FAQ about Daffodil and Alder
About Our Products
Q: What types of products does Daffodil & Alder offer?
A: We offer a range of unique and artisan products, including handcrafted items, organic skincare, stylish accessories, and gourmet treats. Each product is carefully selected for quality and craftsmanship to ensure you receive the best.
Q: Can I customize a gift box?
A: Absolutely! You can choose from our curated collections or design your own box by selecting your favorite items. Visit our Build Your Gift Box page to start crafting your perfect gift.
Q: Are your products eco-friendly?
A: Yes, we prioritize eco-friendly and sustainable products in our collections. Many of our items are organic, recyclable, or made from sustainable materials.
Ordering & Payment
Q: How do I place an order?
A: Simply browse Daffodil & Alder online, select the items you love, and add them to your cart. Follow the checkout process to complete your purchase. If you have any questions, feel free to contact our customer support.
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and other secure payment options. Payment details are processed through a secure server to ensure your information is safe.
Q: Can I include a personalized message with my gift?
A: Yes, you can add a personalized message during the checkout process. We’ll include your note in the gift box to make it extra special.
Shipping & Delivery
Q: How long will it take to receive my order?
A: Orders are processed and shipped within 1-2 business days. Delivery times depend on your location and selected shipping method. Standard shipping typically takes 4-7 business days.
Q: Do you ship internationally?
A: Currently, we ship to locations within the U.S. only.
Q: What if my order is delayed or lost?
A: Once your order is handed over to the courier, delivery times are beyond our control. If your order is delayed or lost, please contact us, and we will assist you in tracking it down or resolving the issue.
Q: How can I track my order?
A: After your order is shipped, you’ll receive a tracking number via email. Use this number on the courier’s website to track your package.
Returns & Exchanges
Q: What is your return policy?
A: Due to the personalized nature of our products, all sales are final. However, if your item arrives damaged, please contact us immediately, and we’ll make it right.
Q: How do I report a damaged item?
A: If your item arrives damaged, please email us at jdepaola@daffodilandalder.com with your order number and a photo of the damage. We will arrange a replacement or other resolution.
Q: Can I cancel or change my order?
A: Orders can be changed or canceled within 24 hours of placement. Contact our customer service team as soon as possible if you need to make changes.
Gift Cards & Promotions
Q: Do you offer gift cards?
A: No, we are looking into offering digital gift cards that can be used on any purchase. They are a great way to let someone choose their own perfect gift.
Q: How do I apply a promo code?
A: Enter your promo code at checkout in the designated field. The discount will be applied to your order total before payment.
Q: Are there any current promotions?
A: We frequently offer promotions and discounts. Follow us on Instagram and Facebook for the latest updates.
Contact Us
**Q: How can I contact customer support?**
A: You can reach our customer support team by emailing jdepaola@daffodilandalder.com . We’re here to help with any questions or concerns.
Q: What types of products does Daffodil & Alder offer?
A: We offer a range of unique and artisan products, including handcrafted items, organic skincare, stylish accessories, and gourmet treats. Each product is carefully selected for quality and craftsmanship to ensure you receive the best.
Q: Can I customize a gift box?
A: Absolutely! You can choose from our curated collections or design your own box by selecting your favorite items. Visit our Build Your Gift Box page to start crafting your perfect gift.
Q: Are your products eco-friendly?
A: Yes, we prioritize eco-friendly and sustainable products in our collections. Many of our items are organic, recyclable, or made from sustainable materials.
Ordering & Payment
Q: How do I place an order?
A: Simply browse Daffodil & Alder online, select the items you love, and add them to your cart. Follow the checkout process to complete your purchase. If you have any questions, feel free to contact our customer support.
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and other secure payment options. Payment details are processed through a secure server to ensure your information is safe.
Q: Can I include a personalized message with my gift?
A: Yes, you can add a personalized message during the checkout process. We’ll include your note in the gift box to make it extra special.
Shipping & Delivery
Q: How long will it take to receive my order?
A: Orders are processed and shipped within 1-2 business days. Delivery times depend on your location and selected shipping method. Standard shipping typically takes 4-7 business days.
Q: Do you ship internationally?
A: Currently, we ship to locations within the U.S. only.
Q: What if my order is delayed or lost?
A: Once your order is handed over to the courier, delivery times are beyond our control. If your order is delayed or lost, please contact us, and we will assist you in tracking it down or resolving the issue.
Q: How can I track my order?
A: After your order is shipped, you’ll receive a tracking number via email. Use this number on the courier’s website to track your package.
Returns & Exchanges
Q: What is your return policy?
A: Due to the personalized nature of our products, all sales are final. However, if your item arrives damaged, please contact us immediately, and we’ll make it right.
Q: How do I report a damaged item?
A: If your item arrives damaged, please email us at jdepaola@daffodilandalder.com with your order number and a photo of the damage. We will arrange a replacement or other resolution.
Q: Can I cancel or change my order?
A: Orders can be changed or canceled within 24 hours of placement. Contact our customer service team as soon as possible if you need to make changes.
Gift Cards & Promotions
Q: Do you offer gift cards?
A: No, we are looking into offering digital gift cards that can be used on any purchase. They are a great way to let someone choose their own perfect gift.
Q: How do I apply a promo code?
A: Enter your promo code at checkout in the designated field. The discount will be applied to your order total before payment.
Q: Are there any current promotions?
A: We frequently offer promotions and discounts. Follow us on Instagram and Facebook for the latest updates.
Contact Us
**Q: How can I contact customer support?**
A: You can reach our customer support team by emailing jdepaola@daffodilandalder.com . We’re here to help with any questions or concerns.